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Core Values vs. Core Feelings
When a company disregards their values, customers will disregard them.
Jul 9
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Richard Dedor
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Core Values vs. Core Feelings
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June 2025
How to Become a Standout Brand
Memo to Brand Manager: It's not about you.
Jun 19
•
Richard Dedor
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How to Become a Standout Brand
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How to maximize your reputation scores
And it's not by sending more NPS surveys.
Jun 10
•
Richard Dedor
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How to maximize your reputation scores
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It is time to kill the NPS Invasion
Which is more important: NPS or online reviews?
Jun 2
•
Richard Dedor
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It is time to kill the NPS Invasion
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May 2025
Is it performance without the data?
Marketing leaders need to pause and get data before going to market.
May 19
•
Richard Dedor
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Is it performance without the data?
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How to Build a Culture of Strategic Collaboration
The art of collaboration is built on the backs of a shared vision.
May 16
•
Richard Dedor
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How to Build a Culture of Strategic Collaboration
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Is your brand still on X / Twitter?
The exodus has been swift from X since Elon purchased, rebranded, and opened the doors to hate speech.
May 7
•
Richard Dedor
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Is your brand still on X / Twitter?
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April 2025
When a CEO lives the Brand Values
Marriott CEO Anthony Capuano just earned my loyalty through his loyalty to company values (and its people).
Apr 29
•
Richard Dedor
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When a CEO lives the Brand Values
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Don't Lose Connection
How to ensure AI doesn't ruin the connection you have to your customers.
Apr 7
•
Richard Dedor
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Don't Lose Connection
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March 2025
Dove's You're More Beautiful Than You Think; 20 Years Later
This campaign will always range high on my list for two simple, but vital reasons.
Mar 22
•
Richard Dedor
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Dove's You're More Beautiful Than You Think; 20 Years Later
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AI's Place in Marketing Strategy
AI can enhance but not replace the strategy of marketing.
Mar 18
•
Richard Dedor
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AI's Place in Marketing Strategy
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May 2022
What Makes Community?
No. 47: Ragging on Netflix again because they are poised to kill a community they should embrace.
May 17, 2022
•
Richard Dedor
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What Makes Community?
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